组织干预-组织诊断-BL模型访谈样例.docx

OrganizationalAssessmentInterviewQuestionsSampIe组织测评访谈样例ThissectionprovidesasampIingofinterviewquestionsthatusethemodelasaguidefordiagnosingorganizationalissues.Thepurposehereistogiveexamples,nottobecomprehensive.Moreover,morespecificquestionswouldbeaskeddependingonthetypeandpresentsituationoftheorganizationbeingdiagnosed.本节提供了在基于模型诊断组织问题时会提出的一些问题样例。这里的目的是给出示例，并不全面。此外，根据被诊断组织的类型和现状，OD专家会提出更具体的问题。ExternaIEnvironment外部环境1. Howwouldyoudescribeyourcompany*scurrentexternalenvironment(marketplace)-relativelystableorrapidlychanging?你会如何描述公司当前的外部环境(市场)一一相对稳定还是迅速变化？2. Whatarethemajorpressuresfromtheoutsidethatyoufeel(customerdissatisfaction,competitors,financialcommunity,etc.)?你觉得来自外界的主要压力是什么(客户不满意、竞争对手、金融界等)？MissionandStrategy使命和战略3. Ifyourorganizationdidnotexist,whatdifferencewoulditmake?如果你的组织不存在，将会有什么影响？4. Whatwordsorphraseswouldyouusetodescribethecurrentstrategyoftheorganization?你会用什么词或短语来形容组织当前的战略？1.eadership领导力5. HowcleararepeopIeabouttheorganization,sdirection?人们清楚组织的方向吗？6. Howwouldyoucharacterizetheleadershipoftheorganization(inspiring,autocratic,benevolent,participative,caring,bottom-Iinedriven,etc.)?你会如何形容组织的领导力(鼓舞人心、专制、仁爱、参与式、关怀、盈利驱动等)？Culture文化7. Doesyourorganizationhaveadistinct,apparent,readiIyidentifiableculture?Ifso,whatwordswouldyouusetodescribeit?你的组织是否有一个独特、清晰、容易识别的文化？如果是，你会用什么词形容它？8. Whatseemstodrivepeopleinthisorganization(orwhatisitthatconsistentlygetspeople'sattention)?你认为驱动组织成员的是什么(或者说什么总是得到人们的关注)？Structure结构(Functional,product,geography,matrix,mixed)(职能结构、产品结构、地理结构、矩阵结构、混合结构)9. Whataspectsofyourorganizationarecentralizedversusthosethataredecentralized?你所在组织哪些方面是集中式结构，哪些方面是分散式结构？10. Whatisyourevaluation(judgment)ofhowwe11theorganization1sstructurematches(fitscongruentlywith)theorganization'sstrategy?你如何评价组织的结构与组织的战略之间的匹配性？Systems制度(Policiesandprocedures)(政策与程序)11. Organizationsmaybecharacterizedas"informationprocessingsystems.,HoweffectiveIy/efficientIydoesyourorganizationprocessinformation-dopeople,forexample,receivetimely,accurateinformation?组织可被视为“信息处理系统”。你所在组织在处理信息上的有效性如何一例如员工是否及时收到准确信息？12. Whatprimarybehaviorinyourorganizationgetsrewarded-andwhatisthereward?组织中哪种主要行为会受到奖励一奖励是什么？Managementpractices管理实践13. Towhatextentareyouinvolvedindecisionsthatdirectlyaffectyouandyourwork?你能在多大程度上参与到对你及你的工作有直接影响的决策中？14. Howwillingareyoutocommunicatezzbadnews"toyourboss?你在多大程度上愿意将“坏消息”传达给你的上司？Climate氛围15. Howclearareyouaboutwhatisexpectedofyou,yourresponsibiIities,role,andgoaIs?你有多清楚对你的期待、你的职责、你的角色以及目标？16. Howwouldyoudescribetheinterpersonalrelationswithinyourworkunit-cooperative,open,trusting,mutualIysupportive,etc?你如何来形容你所在工作部门里的人际关系一合作、开放、信任、相互支持等？TaskRequirements&IndividualSkiIlsAbiIities任务要求与个体技能/能力17. TowhatextentdoyoubeIieveyourskills,knowledge,andexperienceappropriatelyfitthejobyoucurrentlyhold?你在多大程度上相信你的技能、知识和经验与你目前所在的岗位相匹配？18. Howcha11engeddoyoufeelinyourpresentjob?你从目前的工作中感受到了多大的挑战？IndividualNeeds&Values个体需求与价值观19. HowmeaningfuItoyouistheworkyouarecurrentlyperforming?你目前做的工作对你而言有多大意义？20. Towhatextentdoyoufeelfreetoconductyourworkthewayyouthinkitshouldbedone?你觉得你能在多大程度上按照自己认为合理的方式开展工作？21. Whatisexcitingaboutyourjob?Whatmakesyouwanttocometoworkeachday?你的工作有哪些令你兴奋的地方？是什么让你每天都想去上班？22. Whataretheblocks,hindrances,barriersthatyouexperienceinattemptingtodoyourjob,thewayyoubeIievethejobshouldbedone?在试图完成工作，也就是以你认为合理的工作方式开展工作的过程中，你遇到了哪些障碍和困难？IndividualandOrganizationalPerformance个体与组织绩效23. Howisyourperformancemeasured-whatistheyardstick?Anddoyougetadequatefeedbackaboutyourperformance?你的绩效如何测量，即测量标准是什么？你又是否得到了足够的绩效反馈？24. Whatis(are)theprimaryperformanceindicator(s)ofsuccess?衡量成功的主要绩效指标是什么？