Formel_Q_konkret_Quality_Management_Agreement_en_2024与供应商质量协议.docx

QualitymanagementagreementbetweentheVolkswagenGroupcorrhpaniesandtheirsuppliers则AL1stedition-February19932ndedition,revisededition-February19943rdedition,revisededition-September19984thedition,revisededition-September20085thedition,revisededition-April20156thedition,revisededition-October2021TheGerman-IanguageeditionofFormelQisspecificallybinding.ThecompaniesaffiliatedwithVolkswagenAGpursuantto§§15etseq.oftheGermanStockCorporationAct(AktG)maydefineadifferentlanguageversionasbindingfortheircontractswiththerespectivesuppliers.Duplication,useanddistributionispermittedonlyforsupplierswithinthesupplychainofcompaniesintheVolkswagenGroup.Copyright.AllrightsreservedbyVolkswagenAG.Published by:VolkswagenAGGroupQualityAssurancePostbox1468/0,38446WolfsburgPrefaceDearSirorMadam,withthisdocumentyouwillreceivetherevisededitionofFormulaQ.concretely,whichcontainsthebasicqualityrequirementsthatweplaceonyouasasupplyingcompany.TheformulaQinconcretetermsandtheapplicabledocumentsarepartoftheinquiriesandmustthereforebeobservedbyyouwhensubmittinganoffer.Newchallengesfromthemarkets,suchasdigitization,datasecurityandsustainability,aretakenintoaccount.Forasuccessfulcooperation,itisnecessarytocomplywiththerequirementsspecificallydescribedinthisFormulaQwithinthesupplychainincompliancewithopencommunication,qualityrequirements,costanddeadlinediscipline.Dr. Frank WelschHead Group QualityVolkswagen AGWolfsburg,October2021MartinFriesHeadGroupPurchasingSupplyChainVolkswagenAGContentsOGeneralprovisions61 Requestofferpreparationandgeneralrequirements81.1 Offerprerequisites81.1.1 Documentation81.1.2 Correspondenceandcontactperson81.1.3 ITsystems91.1.4 .Compliancewithenvironmental,material,statutoryandregulatoryregulations91.1.5 Useofrecycledmaterial91.1.6 RequirementsforsuppliercompliancewithESDregulations91.1.7 Cybersecuritymanagement101.2 Requestdocuments101.2.1 Supplier'sdutytoobtaininformation101.2.2 Testequipmentandgauges101.3 Supplierconceptdevelopment111.3.1 Selectingsub-suppliers111.3.2 Logisticsandpackagingconcept121.4 Qualityframeworkagreement121.4.1 Responsibilityinthesupplychain131.4.2 Transparencyinthesupplychain131.4.3 Accesstobusinessandplantpremisesofsub-suppliers141.5 Externalserviceproviders142 Qualitycriteriaforawardofcontract152.1 Elementsofassessmentcriteria152.2 Safeguardingmeasuresinconjunctionwithawardofcontract152.3 ConceptResponsibilityAgreement163 Cooperationwithsuppliersduringtheproductemergenceprocess173.1 Newpartsintegralqualificationprogram173.2 Qualityplanning173.3 Productionprocessandproductrelease(PPF)183.3.1 Componentsrequiringcertification193.4 Software204 Qualitymeasuresduringseriesproduction21FormelQ-konkret54.1 Ongoingassuranceofprocesscapability214.1.1 Toolmanagement224.2 Productsafetyandproductliability224.3 Productsrequiringdocumentationandspecialverification234.3.1 D/TLDverification234.3.2 Verification-chemicalproducts264.4 Identificationandmanagementofproblems264.4.1 Complaintsmanagement264.4.2 Earlywarningsystem304.4.3 Obligationtoconductownfieldobservation304.5 Continuousimprovementprocess(KVP)304.6 Changemanagement304.7 Layoutinspection314.8 Lessonslearned324.9 Handlingofwarrantyclaimsandspecialsituations324.10 TechnicalSupplierReviews334.11 CriticalSupplierprogram335 Termsandabbreviations35Formel Q konkretFormel Q CapabilityQuality capability suppliersFormel Q Capability SoftwareQuality capability suppliersFormel Q new parts integralQuality program new parts integralSupplier evaluation for continuous improvement Quality, service, price, logistics, environment and innovationThe common quality management in the supply chain Product development0GeneralprovisionsForpurposesofsimplification,theterm“Customer"isused(dependingoncontext)torefertotheVolkswagenGroupplantthattakesdeliveryofandinstallspurchasedpartsortothedepartmentinchargeataparticularVolkswagenGroupcompany.TheFormelQpublicationseriesisstoredinthecurrentlyvalidversionontheONE.KonzernBusinessPlatform(KBP)underWWWinthe'zlnformationDivisionsQualityAs-suranceFormelQwdirectory.TheFormelQpublicationseriesisavaliddocumentonthetreaty,whichthesuppliersconcludewiththeVolkswagenGroupanditscompanies.ItconsistsofthepresentFormelQkonkretasacross-sectionalagreementaswellasthesupplementaryvolumesFormelQCapability,For-melQCapabilitySoftwareandtheFormelQNewPartsIntegralinclusivetheattachmentbrandspecificsupplements.Thesupplementarypublicationsineachcaseareinkeepingwiththeevaluationandsupportofsuppliersinordertoobtainandmaintainahigh-qualityandsustaineddeliverycapability.VolkswagenGroupensuresthatthesupplierreceivesaccesstotherequiredcustomercriteriaandrequirementsbymeansofactivationontheONE.KBP.Thesemustbetakenintoaccountincalculatingtheoffer.IfthesupplierisenabledontheGroupBusinessPlatformztheDUNSnumbersforthecontractdevelopment(forhardwareand/orsoftware),thelogisticsandproductionsitemustbeenteredinthesupplierdatabaseandkeptup-to-date.Thefollowingapplyinaddition: statutoryandregulatorydirectivesandconditions, theagreedtechnicalsupplyspecificationsandstandards(e.g.VW99000 Note: The VW 99000 is not used by all companies of the Volkswagen Group.)ofthecustomer, theVDApublicationserieszzQuaIitatsmanagementinderAlJtomObilindUStrie”QualityManagementintheAutomotiveIndustryand“DasgemeinsameQualitatsmanagementinderLieferkettewJointQualityManagementintheSupplyChain(www.vda-qmc.de)intheirlatestversions, ISO9001, ISO21434forcybersecurityrelevantscope, IATF16949(asanalternativetoVDAvolume6.1), TISAX(TrustedInformationSecurityAssessment), KGAS-theGroupbasicsoftwarerequirementsinthecurrentvalidversion, therulesandreferenceslistedinthebrand-specificsupplementsannex.Thecontractualcustomer-specificregulationsofthebrandsforthepassingonofadditionalexpensescausedbysuppliers(e.g.forfield,OkmandCKDcomplaints)apply.Thesuppliermustobtainthereferenceddocumentsonhisownresponsibility.Thesuppliermusttakeallaforementioneddocumentsintoaccountwhenpreparinghisofferandassuresbysubmittingtheofferthatheisawareofthem,acknowledgesthem,complieswiththemandisresponsiblefortheimplementationoftherequirementsinhissupplychain,includingassignedaddedvalue(e.g.subcontractors,plantsuppliers,outsourcedmanufacturingprocesses,processstepsthroughoutsourcing,partialproductionatsecondlocations,extendedworkbenches,contractordermanufacturing).Thewarrantyprovisionsinaccordancewiththecontractorthetermsandconditionsofpurchaseforproductmaterialoftherespectivecustomeraswellasanyexistingseparatelyconcludedwarrantycontractsremainunaffectedandtakeprecedenceintheeventofcontradictions.InformationarisingoutofthebusinessrelationshipmaybesharedwithotherVolkswagenGroupCompanies.Thedisclosureofconfidentialinformationbythesuppliertoexternalthirdpartiesmayonlytakeplacewiththewrittenconsentofthecustomer.Theexternalthirdpartiesaretobeboundtosecrecy.1 Request,offerpreparationandgeneralrequirements1.1 OfferprerequisitesBeforetheofferiscreated,thecompletesupplierspecificationsfortheproductionanddevelopment-relatedsitesmustbeenteredbythesupplierontheONE.KBPandthenregisteredinthesupplierdatabase(LDB)withtheirDUNSnumber.Thisincludesthefollowing: thenameoftheproductconformityofficer thenameoftheQAcontactperson, thenameoftheSecuritycontactpersonand Informationonthequalitymanagement,environmentalandTISAXcertificatesissued.Thesuppliermustalsoapplytheserequirementstoitssupplychain.Allentriesinthesupplierdatabasemustbekeptup-to-date.Ifanyinformationismissing,thesupplierwillbeomittedfromthegroupofbidders.1.1.1 DocumentationThecustomerisentitledtorequestthatthesupplierissuecopiesofdocumentsthatarenecessaryforcheckingorverifyingthecorrectimplementationofqualityassurance(e.g.partshistory,testsequenceplan,testrecords,individualpartsdrawings,safety-chemicallyrelevantrecipes,productionlayout).Iftheseniormanagementofthesupplierdecidethatitisnotpossibletoissuecopiesforreasonsofconfidentiality,itmustbepossibletoatleastviewthedocuments.AlldocumentsmustbeavailableinGermanorinthelanguageagreedwiththecustomer.Inthelattercase,atranslationintoEnglishmustalsobeprovided.1.1.2 CorrespondenceandcontactpersonThesupplierwillensurethatthecustomerisprovidedwithacontactpersonauthorizedtomakedecisionsoverthecourseoftheprojectuntiltheendofservice(EOS).Ifnecessary,apermanentrepresentationbyaresidentmustbedecideduponincoordinationbetweenthesupplierandthecustomer.Aprescribedlanguageforcontactpersonsandresidentsmustbeagreedwiththecustomeronaproject-specificbasisfortheprojectandseriesproductionphases.Ifnospecificagreementshavebeenmade,itmustbeensuredthatthereisaGerman-speakingcontactpersonandcorrespondencewiththecustomerispossibleinGermanatalltimesupuntilEOS.1.1.3 ITsystemsForcooperationbetweenthesupplierandthecustomer,theuseofapplications(particularlyLDB,KPM,KVSzLION,BeOn)inthesecureareaoftheONE.KBPisrequired(paymentforthismaybenecessary).Thisaccordinglyrequiresthesuppliertoregisterforthesecurearea(login)andaccepttheindividualapplicationsbeforetheawardofcontract.Theuseofthesystemsisanessentialprerequisiteforcomponentclassificationandapproval,thefaultrectificationprocessandthetransferofdigitalmeasurementdata.1.1.4 .Compliancewithenvironmental,material,statutoryandregulatoryregulationsDuringthecontractperiod,thesupplierisobligedtoensurethatitsproductscomplywithallapplicablelawsandregulationsworldwide,aswellasstatutoryorofficialdecisions.Thesupplierwillcontinuetomonitorandensurecomplianceevenaftertheproductshavebeenhandedovertothecustomer.Thesupplierwillensurethattheproductsthatarethesubjectmatterofthiscontractfullycomplywiththeenvironmental,materialandsubstancerequirementsdefinedinVW91100,VW91101zVW91102andVW50156.Thesuppliermustensurethatcomponents,operatingsuppliesandprocessmaterialswhichremainonthevehicleorareintendedforthesupplyofsparepartscanbeusedworldwideinaccordancewiththerespectivestatutoryrequirementsforsubstancesandmaterials(e.g.chemicals,heavymetals,persistentorganicpollutantsandbiocides).Thesameappliesto"off-board"systems,e.g.charginginfrastructure,whichareusedinconjunctionwiththevehicle.Theintendedusesandlegaldeadlinesmustbetakenintoaccountineachcase.ThesuppliermustinformthecustomerabouttherequirementsanddeadlinesspecifiedinVW91101andVW50156onthematerialcomposition.Furthermore,thesuppliermustinformthecustomerimmediatelyofanychangestothematerialcomposition,inquiriesbystateauthoritiesanddoubtsregardingtheworldwideusabilityofcontractualproductsandinitiatemeasuresincoordinationwiththecustomer.1.1.5 UseofrecycledmaterialTheuseofrecycledmaterial(incl.regranulatedmaterial)iszifnotstipulatedinthetechnicaldocuments(e.g.drawingorcomponentspecifications)ofthecustomer,onlypermittedwiththewrittenapprovalofthecustomer'sDevelopmentandQualitydivisions.1.1.6 RequirementsforsuppliercompliancewithESDregulationsTherequirementsofthecomponentspecifications,thetechnicaldrawing,DINEN61340andtheVWstandard80132"ESDGuidelinesforAutomotiveManufacturers'"mustbecompliedwithinassembly,packagingandlogisticsforESD-relevantcomponents,assembliesandpurchasedparts.Allrelevantemployeesateachjoblevelmustbetrainedaccordingly.1.1.7 CybersecuritymanagementThesupplierisobligedtoprovethathiscybersecuritymanagementsystemisnotonlycompliantwithspecificcustomerrequirementsbutalsowiththerequirementsofISO21434.Asaprerequisiteforacontractfortherespectivedevelopmentsite,alongwiththerequirementsofFormelQ,thesuccessfulauditcertificate(A,B)inaccordancewithVDA''AutomotiveCybersecurity-ManagementSystem-Audif,mustbepresentedforcybersecurity-relevantsoftwareandhardware,includingmodules.1.2 RequestdocumentsThesuppliermustcheckallrequirementsoftherequestdocumentswithregardtocompleteness,consistency,feasibilityandthecurrentstateoftheartandreportanomaliestothecustomerinwriting.Ifanyamendments/additionsarerequired,forexamplewithregardtosoftware,paintquality,residualdirt,safetyequipment,(airbags,etc.),theywillbeclarifiedwiththerespectivetechnicaldepartmentsofthecustomerbeforetheofferiscreated(e.g.productdevelopment,productionprocessandproductrequirements)andwillbedocumentedinwriting.1.2.1 Supplier'sdutytoobtaininformationThesupplierisresponsibleforobtainingthedocumentsreferencedintherequestdocuments.Customer-specificdocumentsareprovidedontheONE.KBP.1.2.2 TestequipmentandgaugesAnappropriategaugeandtestequipmentconceptmustbepartofthescopeoftheoffer.Suitabletestequipmentforproductqualificationandaccompanyinginspectionsattheproductionsitemustbeavailableforindividualpartsaswellasassemblies.Thetestequipmentmustbeprocuredsothatallrelevantcharacteristicscanbechecked.Ifatestbymeasurementisnotpossible,contourgaugesorreferencepartsagreedwiththecustomershallbeprovidedastestequipment.ThetestequipmentcapabilityofalltestequipmentusedmustbeverifiedbyexaminationbythelatestbythepartsprovisiondeadlinefortheVFFandbyEOSinaccordancewithVDAvolume5,inparticular'"CertificateofMeasurementSystemCapabilityw.Inconsultationwiththecustomer,theverificationcanalsobeperformedinaccordancewithAIAGMeasurementSystemsAnalysis.Forcomponentsthatareassembledbythesupplier(e.g.assembliesmodules)zadditionalsuitableassemblytestequipment(e.g.partialmasterjigs,installationoradd-oncubes)mustbecreatedwithsuitablemeasuringsystemsforindependentassessmentandcoordination.Ifmodificationsaremadetocomponents,thetestequipmentandgaugesaffectedmustbeadaptedimmediatelyincoordinationwiththecustomer.1.3 SupplierconceptdevelopmentAfterconsultationwiththecustomer,thesupplierwillprepareanoffer,thecontentofwhichwillvarydependingonthescopeofdevelopmentandwhichmustconsiderleastthefollowingitems: Descriptionofstructuraldesign(e.g.geometry,materials,functions,software). Incaseofcybersecurityrelevance,presentationofthecybersecuritymanagementsysteminthesupplychain. Projectorganizationplannedwithresponsiblecontactpartnersforthedevelopmentandproductionsite. Explanationofplanneddevelopmentandproductionprocesses,factorylayoutandsupplychains. Explanationofadeadlinescheduleforapartsapprovaltargetforecast. Detailsoftestingandapprovalplanning(manufacturingchainincludingrecipient). Descriptionofsub-suppliermanagementandchangemanagementaswellastherequalificationprocess. Explanationofmeasuresforachievingqualitytargets. Plausibilityanalysisandagreementontargets(Okmandfield). Commitmentsregardingtargetcosts,deadlines,capacities. Riskassessmentregardingdeadlines,costs,andquality. Stipulationofacostbearerforspecialmeasuresthatincurcosts. Bindingfeasibilitystatementbasedonspecifications. 1.ogisticsandpackagingconcept.Aplausibilitycheckforproject-criticalscopesiscarriedoutaspartoftheQualityTechnicalRequirement(QTR).Anydeviationsfromtherequirementsmustbereportedinwritingtothecustomer'sQTRcontactpersonandescalatedifnecessary.1.1.1 Select