RWP Roles Resp.docx

RevabmtVVorKPrOCeSSR。喷施Re"TAB1.EOFCONTENTSTOPICPageRWPCHAMPIONRWPIMP1.EMENTATIONTEAMP1.ANT1.EADERREQUESTOROPERATIONS1.EADEROPERATIONSMAINTENANCECOORDINATOROPERATIONSSHIFTSUPERVISORMAINTENANCE1.EADERMAINTENANCESUPERVISORMAINTENANCEP1.ANNERMAINTENANCECRAFTSMANSHIFTCRAFTSMANP1.ANNINGSUPERVISORRwpchampionTopicRO1.ESANDRESPONSIBI1.ITIESRevisionDateDec2009Page3of24RWPChampionItistheprimaryresponsibilityoftheRWPChampiontoensureRWPproficiencyissustainedandcontinuouslyimproves.TherolelogicallyalignswiththeMaintenance1.eaderbecausetheMaintenance1.eaderhasstrategicvis>nandaclearlineofsighttoreliabilitymetrics.ReSDOnSibiIitieS1. MaintaintheintegrityoftheRWPManualandupdatewithapprovedchangesusingtheprocessdefinedinthismanual2. EnsurepersonnelinRWProlesareexecutingtheirresponsibilities3. MonitormetricsattheappropriateintervalstodeterminethelevelofRWPModelmplianceandtakecorrectivemeasureswhennonmplianceisanissue4. FacilitateauditsandensureactionitemsareexecutedinatimelymannerRWPIMP1.EMENTATIONTEAMTopicRevisionDateRO1.ESANDRESPONSIBI1.ITIESDec2009Page4of.24RWPImplementationTeamTheRWPImplementationTeamisthegrouporiginallycharteredtoleadtheRWPdeployment.Becauseoftheirin-depthinvolvement,theteammemberswillhaveextensiveknowledgeoftheprocess.AstheRWPmaturesatthesite,theneedmayarisetomodifyorcustomizetheprocess.Whenthisoccurs,thesesubjectmatterexpertsarereconvenedtoapproveanychangespertheprocedureoutlinedinthismanual.Afterdeployment,theRWPwillrequiretimetobemepartoftheplantculture.Therefore,theRWPImplementationTeamhasongoingresponsibilitytodriveculturalchangebycommunicatingtheimportanceofdisciplinearoundtheprocess.ReSDonSibiIitieS1. ConvenetoapprovechangestotheRWPModelusingtheprocessdefinedinthismanual2. ContinuouslysupporttheRWPandcommunicatetheneedforidentifyingMaintenanceneedsearlyP1.ANT1.EADERTop<CRO1.ESANDRESPONSIBI1.ITIESRevisionDatePageSj>1.24.Plant1.eaderThemostimportantresponsibilityofthePlant1.eaderistommunicateanddemonstratesupportoftheRWP.TheOwensCorningCoreCommunicationSystemestablishesseveralmethodssuchasStraightTalkandPerformanceHuddlestocommunicatesupportoftheprocess.APlant1.eaderalsocommunicatessupportbyunderstandingthepurposeofeachRWPmeetingandrandomlyattendingthem.Plant1.eaderattendancenveystheimportanceofthemeetingsandensurestheyareapriority.ThePlant1.eadercreatesanenvironmentfosteringcooperationbetweenOperations,Maintenance,andSourcing.ThisbeginswithanorganizationalstructurethatcansupportalloftheRWProlesandresponsibilitiesandtheirbackups.Thisarrangementupledwithsharedcriticaloutmesbetweentheroleshelpsbalanceprioritiesbetweenthedepartments.ThePlant1.eadermonitorsseveralRWPmetricsbecausetheyindicateolthelevelofcooperationbetweenthedepartmentsandchangesinRWPperformance.ThemetricsareanN1.Tagendaitematleastoncepermonth.ReSDOnSibilitieS1. EstablishsharedCriticalOutcomesbetweendepartmentstofosterteamwork2. SetupanorganizationalstructureassigningallRWProlesandtheirbackups3. HoldallRWProlesaccountablefortheirresponsibilities4. CommunicatesupportfortheRWPusingtheOWenSCorningCoreCommunicationSystem5. SupporttheRWPbyattendingRWPmeetings,enteringNotifications,andencouragingtheearlyworkidentification6. EstablishRWPmetricsasanN1.Tagendaitem7. ReviewPlantCalendarbi-monthlyatN1.TMeetingsP1.ANT1.EADERTop<CRO1.ESANDRESPONSIBI1.11ESRevisionDateDec2009Page&01.24JPlant1.eaderRWPResponsibilitiesExecutionWeek1WeGk2Week3Week4StraightTalkFkx)rCommunicaiionsFloorCommunicationsAoorCommunicationsAttendaDailyApprovalMeetingWriteaNotificationA11e11daDailyApprovalMeetingWriteaNotificationAttendDailyScheduleMeetingAttendWeeklyScheduleMeetingAttendDailyScheduleMeetingAttendWeeklyScheduleMeetingAttendMorningMaintenanceHuddleAttendMorningMaintenanceHuddleReviewPlantCalendarReviewRWPMetricsReviewPlantCalendarReviewRWPMetricsCoreCommunicationSystemWorkIdentificationSchedulingN1.TMeetingsREQUESTORTop<CRO1.ESANDRESPONSIBI1.ITIESRevisionDateDec2009PageNOf.24RequestorTheRequestorisresponsibleIorrecognizingtheneedforMaintenanceresourcesandrespondinginatimelymanner.Inmostcases,theRequestorwillbeaMaintenanceCraftsmanoranOperator,butitcanalsobeaplantStaHmemberorplantvisitor.TheRequesterdeterminesthepriorityoftheneedandthenadsbasedontherulesinWorkIdentification.WorkIdenti行Cation1. ForEmergenciesorUrgentwork,notethelocationandEquipmentDescriptionandcontacttheShiftSupervisorandShiftCraftsmanimmediately2. ForMinorAdjustments,notethelocationandEquipmentDescriptionandcontacttheShiftCraftsmanwhentimeallowsandurgencydictates3. ForallotherMaintenanceneeds(PlannedWork),enteranSAPnotificationwiththerequiredinformationornotifytheShiftSupervisortoentertheSAPnotificationpriortotheendofshiftOPERATIONS1.EADERTop<CRO1.ESANDRESPONSIBI1.ITIESRevisionDatePage8Cf74Operations1.eaderTheOperations1.eaderroleisstrategicwiththeprimaryresponsibilitytopartnerwiththeMaintenance1.eadertosustainandcontinuouslyimprovetheprocess.ByreviewingRWPmetrics,theOperations1.eadercandevelopastrategywiththeMaintenance1.eadertodrivethedesiredoutcome.Inaddition,theOperaiions1.eadermustclearlycommunicatesupportoftheprocessandholdotherOperationsrolesaccountablefortheirRWPresponsibilities.ReSPOnSibiIitieS1. PartnerwithMaintenancetoensureplantobjectivesaremet2. EnsureRWProleswithinOperationsarefilledandeachpositionhasaqualifiedbackup3. CommunicateanddemonstratesupportoftheRWPbyattendingmeetings,enteringNotifications,andencouragingearlyw<xkidentification4. HoWShiftSupervisorsaccountableforproperlyprioritizingandactingonidentifiedMaintenanceneeds5. PartnerwiththeMaintenance1.eadertoreviewRWPmetricsanddrivetheirntiuousimprovementOperations1.eaderRWPResponsibilitiesWeek1Week2WeeK3Week4CoreCommunicationSystemScoreboardsandFkxirCommunicationsScoreboardsandFloorCommunicationsScoreboardsandFloorCommunicationsScoreboardsandFloorCommunicationsWorkIdentificationAttendaDailyApprovalMeetingWriteaNotificationAttendaDailyApprovalMeetingWrit©aNotificationSchedulingAttendDailyScheduleMeetingAttendWeeklyScheduleMeetingAttendDailyScheduleMeetingAttendWeeklyScheduleMeetir>gN1.TMeetingsReviewPlantCalendarReviewRWPMetricsReviewPlantCalendarReviewRWPMetricsOPERATIONSMAINTENANCETopicRevisionDateRO1.ESANDRESPONSIBI1.ITIESDec2009COORDINATORPageOperationsMaintenanceCoordinatorTheOperationsMaintenanceCoordinator.OMC.isthesinglepointofcontactbetweenOperationsandMaintenancefortheRWP.TheprimaryresponsibilityoftheOMCistoensureproductiondemandsaremetwhilebalancingaMaintenancestrategytoprotectthehealthofplantassets.Whenconflictsarisebetweenthevoobjectives,theOMChastheknowledgeandexperiencetoselecttheappropriatecourseofaction.ThestrategicresponsibilitiesoftheOMCrequireathoroughunderstandingofthebusinessenvironment,theCapabilrtyofplantassets,andsustainingthehealthofthoseassets.StrateqiCResponsibilities1. EnsuredailydecisionssupportoverallPlantobjectivesandmeetKPIrequirements2. SupporttheassetMaintenancestrategy3. EnsureproductmeetsCustomerexpectations4. EnsurethatOperationspersonnelunderstandandexecutetheirresponsibilitiesasdefinedbytheRWP5. EnsuretheOMCrolehasaproficientbackupTheOMCperformsseveraltacticaldutiesonadailybasis.TactiCalReSDOnSibiIitieSVVOrkIdentifiCatiOn1. ReviewallNotificationsoriginatedbynon-MaintenancepersonneleachmorningpriortotheDailyApprovalMeetingforclearscope,relevancetoplantobjectives,priority,equipmentnumber,andduplicatesinthesystem2. AttendDailyApprovalMeetingandrecommendtheactiontobetakenoneachNotification3. Follow-upwithallnon-MaintenancepersonnelwhogenerateaNotificationthatrequiresadditionalinformation.Afterfollow-up.updatetheMaintenancePlannerGroupfrom"0MC"to"NewNotifications"forNotificationstobereviewedatthenextDailyApprovalMeeting4. Follow-upwithnon-MaintenancepersonnelwhogenerateaNotificationthatisrejected.Afterfollow-up,updatetheMaintenancePlannerGroupfrom-OMC-to-Rejected,.OPERATIONSMAINTENANCETopicRevisionDateRO1.ESANDRESPONSIBI1.ITIESDec2009COORDINATORPageIdo£24IWeekIVSChedUlinel1. ReviewMaintenanceBacklogtoensureplantprioritiesarebeingaddressed2. PartnerwithMaintenanceSupervisortoreachaconsensusonPreliminaryWeeklySchedule3. AttendtheWeeklySchedulemeetingtoreachconsensusamongallstakeholdersDailVSChedUlinQ1. ReviewshiftlogsandproductionscheduleeachmorningforitemsimpactingMaintenance2. PartnerwithMaintenanceSupervisortoinjecturgentworkintotheDailyScheduleorcurrentWeeklySchedule3. Coordinateproductionschedulewhenmaintenanceactivitiespotentiallyinterruptproduction4. AttendDailyScheduleMeetingtoreviewcompletedworkandreachagreementonIhenextday'sDailyScheduleOPERATIONSMAINTENANCECoORDlNATORTop<CRO1.ESANDRESPONSIBI1.11ESRevisionDatePageU1.Ot24_OperationsMaintenanceCoordinatorRWPResponsibilities7:008:009:309:4511:301:303:00MondayTuesdayWednesdayThursdayFridayOperationsHuddleOperationsHuddleOperationsHuddteOperationsHuddleOpefatKXisHuddleReviewNotificationsReviewNotificationsReviewNotificationsReviewMotificationsReviewNotificationsDailyApprovalMeetingDailyApprovalMeetingDailyApprovalMeetingDailyApprovalMeetingDailyApprovalMeetingWeeklyScheduleMtg1.unch1.unch1.unch1.unch1.unchDailyScheduleMeetingDailyScheduleMeetingDailyScheduleMeetingDailyScheduleMeetingDailyScheduleMeetingReviewPreliminaryWeeklyScheduleOPERATIONSSHIFTSUPERVISORTop<CRO1.ESANDRESPONSIBI1.11ESRevisionDateDec2009Page12jd1.24ShiftSupervisorTheShrttSupervisorhasathoroughunderstandingOltheWorkIdentificationprocessandthecapabilityoftheequipment.ItistheShiftSupervisor'sabilitytodistinguishbetweenShiftCallsandPlannedMaintenancethatdrivesculturalchange.AsShiftCallsdecrease,theamountofproactivePlannedMaintenanceincreases,andthereactivecycleisbroken.ShiftSupervisorsareusuallythefirstpersonnotifiedbytheRequestorwhenMaintenanceneedisidentified.BecausethetypicalOperatorhasnoSAPaccess,theShiftSupervisorenterstheneedinSAPwithallofterequiredinformation.Withouttberequiredinformation,addressingtheneedmightbedelayed.IftheNotificationneedsfollow-uponanoffshift,theShiftSupervisorfromthatshiftisresponsibleforcontactingtheRequestorfortherequiredinformation.WOrkIdentifiCatiOn1. DistinguishwhichMaintenanceneedsareSiftCallsandwhicharePlannedMaintenance2. NotifytheShiftCraftsmanforEmergencies.Urgentwork,andMinorAdjustments3. Beforetheendofshift,enterNotificationsforPlannedMaintenanceneeds4. Follow-upasneededwithOperatorsgeneratingNotificationsrequiringadditionalinformationMAINTENANCE1.EADERTopiCRtlRevisionDatePageI1.ESANDRESPONSIBI1.ITIESDec2Q09JIXQtZlJMaintenance1.eaderTheMaintenance1.eaderroleisastrategiconemprisedmainlyo1leadershipaccountabilities.TbeprimaryresponsibilityoftheMaintenance1.eaderistodevelopandexecuteaMaintenancestrategytatmaintainsthehealthofplantassets.However,thiscannotbedoneattheexpenseoftheOperationsstrategy.Forthisreason,oneoftheMaintenance1.eader'sresponsibilitiesistopartnerwithhisOperationscounterpart,theOperations1.eader.WiththeRWPinplace,numerousmetricswillbeavailablethroughSAPthatwillprovideinformationabouttheperformanceoftheMaintenanceorganization.TheMaintenance1.eaderisresponsibleforusingthelaggingmetricsforstrategicdecisionsandtheleadingmetricsfortacticaldecisions.EachoftheMaintenanceRWProlesshouldbeexpectedtoutilizethemetricsinthesamemanner.ApartnershipwithOperationsshouldincludesharedmetricswiththeOperations1.eader.TodrivethispartnershipthroughouttheMaintenanceorganization,theMaintenance1.eadershouldclearlycommunicatethemetricstohisteamandhowtheyimpactthosemetrics.1. EnsureMaintenanceRWProtesarefilledandeachpositionisbackfilled2. MonitorallRWPmetricsandleadbasedonthosemetrics3. ReviewthePlantCalendarbi-monthlyatN1.Tmeetings4. ReviewRWPmetricsbimonthlyatN1.Tmeetings5. CommunicateanddemonstratesupportoftheRWPbyattendingmeetingsandauditingthePrOCeSSMAINTENANCE1.EADERReViSionDatePageDec2009-14ofi4Maintenance1.eaderRWPResponsibilitiesWeek1Week2Week3Week4CoreCommunicationSystemScoreboards&FloorCommunicationsScoreboards&FlOOrCommunicationsSCOrebOardS&FloorCommunicationsScoreboards&FloorCommunicationsWorkIdentificationAttendaDailyApprovalMeetingWriteaNotificationReviewNotificationBackloginMPGsAttendaDailyApprovalMeetingPlanningReviewJobPackagesReviewPlanningBacklogReviewJobPackagesReviewPlanningBacklogSchedulingAttendDailyScheduleMeetingAttendWeeklyScheduleMeetingAttendDailyScheduleMeetingAttendWeeklyScheduleMeetingExecutionReviewActivityReportsAttendMomingMaintenanceHuddleAuditUserStatusUpdatingtoMCMPAttendMorningMaintenanceHuddleN1.TMeetingsReviewPlantCalendarReviewRWPMetricsReviewPlantCalendarReviewRWPMeiricsMAINTENANCESUPERVISORTopicRevisionDateRO1.ESANDRESPONSIBI1.ITIESDec2009Page15.of.24MaintenanceSupervisorTheMaintenanceSupervisorhasthemostresponsibilityinthedailyexecutionoftheRWP.Withoutsomeonenthisroleeachday.theRWPimmediatelylosesmostofitseffectivenessbecausetheMaintenanceSupervisor'sprimaryresponsibilityistoexecutetheWeeklySchedule.ToexecutetheWeeklySchedule,theMaintenanceSupervisorpartnerswiththeOperationsMaintenanceCrdinatortocreateaDailyScheduleeachdayandassigningresourcestoeachoperation.Inaddition,theMaintenanceSupervisormustsupervisethoseresourcesduringtheexecutionOftbework.AmajorcomponentofexecutingtheDailyScheduleisthecoordinationofMaintenanceactivitiesinaneverchangingproductionenvironment.WhenUrgentworkarises,itmustbeinsertedintotheWeeklySchedule,andscheduledworkmustberescheduled.AlloftNsisdonewiththeconsentoftheOMCattheDailyScheduleMtirgoronthe!Iyifurgencydictates.Inaddition,theMaintenanceSupervisormakescertainUrgentworkisadequatelyplannedtoensuresafeandefficientexecution.WorkIdentifiCation1. Pre-ScreenallMaintena11ce-ge11eratednotificationspriortotheDaityApprovalMeeting2. AttendDailyApprovalMeetingandrecommendIbeactiontobetakenoneacNotification3. Follow-upwitheachCraftsmanwhogeneratesaNotificationthatrequiresadditionalinformation.UpdatetheMaintenancePlannerGroupfrom,MaintenanceSupervisorto'NewNotifications"forNotificationstobereviewedatthenextDailyApprovalMeeting.4. Follow-upwitheachCraftsmanwhogeneratesaNotificationthatisrejected.Afterfollow-up,updatetheMaintenancePlannerGroupfrom"MaintenanceSupervisor*to"Rejected".Planninq1. PlanEmergencyandUrgentWorkasrequiredensuringtherightmaterialisonhandandthejobcanbempitedsafelyWeekIVSChedUIe2. ReviewMaintenanceBacklogtoensureplantprioritiesarebeingaddressed3. PartnerwithOMCtoreacareensuso