ISO 29994-2021.docx

INTERNATIONA1.STANDARDISO29994editionFirSt202104Educationand1.earningservices一Requirementsfordistance1.earningEducationetservicesdeformationExigencesre1.ativesauxservicesdrenseignementadistanceCOPYRIGHTPROTECTEDDOCUMENT©ISO2021岫rkdea/山thUcdOthcnviscjft<c三orrtmcehDVBiwixuioiti08phnn11UatiocBhr<1.>hotoc<>p)Mng,ptbcatonpostingontheinternetoranintranet,withoutpriorwrittenpermission.PermissioncanherequestedfromeitherISOattheaddressbe1.oworIS<smemberbodyinthecountryoftherequester.%,tft晒Iandonnet8CH-1214*crnicr,GenevaPhone：M1.22749O1.11帆禅igjWft.orgPub1.ishedinSwitzerhndContentsForewordivIntroductionCScone.V13Normativereferences14Termsanddefinitions15Genera1.informationprovidedbytheD1.SP3/Pronosa1.deve1.onment37Informationprovidedpriortotheacquisitionofthedistance1.earningservices38Needsana1.ysis39Designofthedistance1.earningservices4I。Informationaboutthedistance1.earningservicesforenro1.1.ed1.earnersortheirsponsors4Servicede1.ivery410.1Techno1.ocv-SUDDorteddistanceIearnine410.21.earningmateria1.savai1.ab1.eviadistance1.earning511Personne1.5C711.21.earner-SUDDortstaff613Assessmentof1.earning614Monitoringandeva1.uationofthedistance1.earningservices6Payment6Bib1.iographyForewordISO(theInternationa1.OrganizationforStandardization)isawor1.dwidefederationofnationa1.standardsthtiugh(ISOtchn0ibMriiRj)tvcekuPWf1.PbrjGgbOdy1.nrf1.rOaiiaHI6tanddki4oTOWhidbtarrte<nmitteehasbeenestab1.ishedhastherighttoberepresentedonthatcommittee.Internationa1.organizations,governmenta1.andnon-governmenta1.,in1.iaisonwithISO.a1.sotakepartinthework.ISOco1.1.aboratesc1.ose1.ywiththee1.ectrotechnica1.standardization.Internationa1.E1.ectrotechnica1.Commission(IEC)ona1.1.mattersofTheproceduresusedtodeve1.opthisdocumentandthoseintendedforitsfurthermaintenanceare蜩则搬OfISO1.EC(陶曲俺解就摄not龄&礴豳涮煦螂科网产%cordanceMtheeditoria1.ru1.esoftheISO/IECDirectives.Part2(seewww.iso.org/dircc1.ives).时歌ionrightsd般掂棚15脚蝴橱卿SnSi嘏趣出即的植般眈doc1.三崎翩舟硼hsubjectofanypatentrightsidentifiedduringthedeve1.opmerUW4io÷uwMM41.beintheIntroductionand/orontheISO1.istofpatentdec1.arationsreceived(seewww.iso.org/pa1.ents).Anytradeusedinthisconstitutenameendorsement.documentisinformationgivenfortheconvenienceofusersanddoesnotForanexp1.anationofthevo1.untarynatureofstandards,themeaningofISOspecifictermsand哪崛硒1.%ticnc。的福P限融Mthe冲断Ih潴称小牖tion他盘什那N廓膘糊?isoforeword.htn1.ThisdocumentwaspreparedbyTechnica1.CommitteeISO/TC232.Educationand1.earningservices.AnyfeedbackorquestionsonthisdocumentShOUWWUiF4MUed44>U¼MMMnationa1.standardsbody.Acomp1.ete1.istingofthesebodiescanbefoundatwww.iso.org/members.htm1.IntroductionThisdocumentisintendedtoprovidespecificrequirementsfordistance1.earningservices.TheaimsofJirbtdOIann的CS由XrPPrm必ingtrqn匈。ded咖mdif1.wwrtd?OrQdibrti依瞅CCSknMineSgtOservicesfora1.1.interestedparties.册品。腓国怕嫉盘里掰用两踹盥将任ahyjtypicaf册雷阚nend融部福网Fediearn躺ngside田晶箫Distance1.earningserviceproviders(D1.SP)canimp1.ementthisdocumentandISO29993toensuretheconsistentde1.iveryofdistance1.earningservices.INTERNATIONA1.STANDARDIS029994:2021(E)Educationand1.earningservicesRequirementsfordistance1.earning1ScopeThisdocumentspecifiesrequirementsfordistance1.earningservicesnotspecifiedinISO29993.Itis斗WkOrb1.etherqujrt1.峭版WaewftsetwiSehAhfftttwadms5jedto1.earnersthemse1.vesaswe1.1.astoIncaseswherethedistance1.earningservicesareprovidedbyanorganizationthatde1.iversother2mKW1帆&悭传他脚esthisdocumenton1.yapp1.iestodistance1.earningservices.ta&他伽g晒碗his111ent.陶refteY三即尉将eediHbna1.1.<fep1.ies.tntundatedreferences,the1.atesteditionofthereferenceddocument(inc1.udinganyamendments)app1.ies.0阳琳&研#捌阳ftf附ges。gMeforma1.educationServicerequirementsForthepurposesofthisdocument,thefo1.1.owingtermsanddefinitionsapp1.y.ISOandIECmaintaintermino1.ogica1.databasesforuseinstandardizationatthefo1.1.owingaddresses:ISOOn1.inebrowsingp1.atform:avai1.ab1.eathHps：/WWW如j-jIECE1.ectropedia:avai1.ab1.eathttp:/www.e1.ectropedia.org/distanceIeamingservicessequenceofactivities,designedtoenab1.e1.earning,de1.iveredwhi1.e1.earnersandfaci1.itatorsareseparatedbytime,spaceorbothEXAMP1.ECorrespondencecourses,digita1.1.earning,on1.ine1.earning,mobi1.e1.earning.3.2distance1.earningserviceproviderD1.SPorganizationorindividua1.providingdistanceIcarninfjservices(3.1)Jnc1.udinganyassociatesinvo1.vedHheprovisionofthedistance1.earningservicescurricu1.umcourseofstudypreparedbythedistance1.earningserviceprovider(3.2)whichdescribestheaims,content,1.earningoutcomes,1.earningandteachingmethods,theamountoftimerequiredandassessmentprocessesSOURCE:ISO29995:2021,3.6.6i),modified1)Underpreparation.Stageatthetimeofpub1.ication:ISO/FDIS29995:2021.3.4eva1.uationsystematicgatheringofinformationinordertomakedecisionsaboutpossib1.eadjustmentstothedistance1.earningserviceSOURCE:ISO29995:2021,352,modifiedinstructiona1.designerpersonwhocraftscontentfora1.earningexperience,usingsystematicmethodo1.ogiesandinstructiona1.theoryWccmm时(tep¢rte11JiaywMkVUiWudshcbrthdhaipixmsd>na1.swri<edsythh0g(师hicofcontentandcurricu1.umdeve1.opment.Inasma1.1.enterpriseorinstitution,asing1.eindividua1.mayp1.aythero1.esothinstructiona1.designerandfaci1.itator.1.earnerpersonengagedindistance1.earning剧RCE:ISO29995:2021,328,modified1.earningacquiringknow1.edge,behaviour,ski1.1.s,va1.ues,preferencesorunderstanding里即RCE:ISO29995:2021,3.3.21.earningenvironmentphysica1.orvirtua1.environmentinsupportofa1.earnerURCE:1SO1EC2382-36:2019,3.3.5technica1.1.iteracy典Btytouse,manage,understandandassesstechno1.ogysponsororganizationorindividua1.thatacquiresadistance1.earningservice(3.1)onbeha1.fof1.earners,providesfinancia1.orothersupportforthemorhasavestedinterestintheoutcomeofthe1.earningEXAMP1.ECorporations,governmentagencies,persons.更9JRCE:ISO29995:2021.3.2.17,modified)faci1.itatorpersonwhoworkswith1.earnerstoassistthemwith1.earning(3.7)Note1toentry:Afaci1.itatorisa1.sooftenreferredtoasatcacher,atrainer,acoach,atutororamentor.史?gRCE:ISO29995:2021,3.11Iearnersupportassistanceprovidedtohe1.p1.earnerswiththeir1.earning(3.7)1.ctbt>torsOrttWI)PGW叼er(e,ttMrtkin时IjrpreWddWadministrators,counse1.1.ors,technica1.supportstaff,4 Genera1.informationprovidedbytheD1.SP4.1Thegenera1.informationprovidedbytheD1.SPsha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017.C1.ause4,exceptISO29993:2017,4.2a).4.2TheD1.SPsha1.1.provideinformationon1.earnersupportand1.earningenvironment.5 Proposa1.deve1.opment5.1Theproposa1.deve1.opmentsha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause5.5.2WhenIeaniingtakesp1.aceviaatechno1.ogyinterface,D1.SPsha1.1.providethefo1.1.owing：technica1.prerequisitestoaccessandfu1.1.yusetheinterface；5r3technica1.supportpo1.icy.TheD1.SPshou1.dprovideatria1.period.6 Informationprovidedpriortotheacquisitionofthedistance1.earningservices6.1Theinformationprovidedpriortotheacquisitionofthedistance1.earningservicessha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause6.6.2TheD1.SPsha1.1.provideapersona1.dataprotectionpo1.icy.6.3TheD1.SPsha1.1.provideinformationregardingits1.earnersupport,inc1.uding：- thetypeof1.earnersupport(synchronous,asynchronousorboth)；- howtoaccess1.earnersupport(e.g.phonenumbers,emai1.addresses)；- "when1.earnersupportisavai1.ab1.e(e.g.daysandhoursofavai1.abi1.ity);- a1.earner-supportresponsepo1.icy(e.g.estimatedresponsetimes).6.4TheD1.SPsha1.1.specifyminimumrequirementsfortheenvironmentwherethedistance1.earningtakesp1.ace.7Needsana1.ysis7.1Theneedsana1.ysissha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause7,exceptforISO29993:2017,7.2.7.2distance1.earningservice*theIeamingshou1.dana1.ysedb)qu1.ifiedstaff.thno1.o'basedbothprovide7.3When1.earningtakesp1.aceviaatechno1.ogyinterface,D1.SPneedsana1.ysiscaninc1.ude:the1.earner,stechno1.ogica1.environment:whattoo1.sandmediathe1.earnerhasaccessto;the1.earner,stechnica1.1.iteracy.8 Designofthedistance1.earningservices8.1ThedesignOfthedistance1.earningservicessha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause8.8.2Thedistance1.earningservicesha1.1.,whereapp1.icab1.e:supportpersona1.izationandadaptive1.earningpathwaysthroughthecurricu1.um；PW标旭，国用帽M&ORKhWtiOnSedyCoi)dtive1.earningenvironments,providethedesignwhichiscreatedbyinstructiona1.designerswithcompetencesininstructiona1.designtheoriesandinstructiona1.designmethodo1.ogies；regu1.ar1.yprovide1.earners,faci1.itators,1.earner-supportstaffand1.earner-supporttoo1.swithactionab1.edataregarding1.earnerprogress,inc1.udingguidanceforhowtofurthersupportthebp<mfingM1.g.course),onSurnmativeassessments,responsestofree-responscitems,amountoftime8.3Thesha1.1.instructiona1.designersconst11cta1.earningse11,iceappropriatetothegoa1.sneedstargeted1.earnahyapMi株?>rning1.(nig三ty)ndotherinteractions(e.g.video,virtua1.rea1.ity,text)thatbyprovidingaccessibi1.ityforindividua1.swithspecia1.needswhorequirespecia1.accommodations.NOTESpecia1.needsinc1.udedisabi1.ityandimpairmenthuta1.sogiftedness.9 Informationaboutthedistance1.earningservicesforenro1.1.ed1.earnersortheirsponsors9.1Theinformationaboutthe1.earningservicesforenro1.1.ed1.earnersortheirsponsorssha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause9.9.2techno1.ogy-supportedWViceS,IheinformationSteBdeuiItechnica1.nwesarj,eqUiPInMminimumcomputerski1.1.s.10 Servicede1.ivery10.1 Techno1.ogy-supporteddistance1.earning10.1.1 Techno1.ogjf-Supporteddistance1.earningsha1.1.provideteachingand1.earningcontenttofaci1.itatorsachicvemen1.and1.earnersandco1.1.ccUstoreandprovidedataon1.earneractivity,1.earningpathand10.1.2faci1.i1.ators.Techno1.ogysupporteddistance1.earningsha1.1.provideeasyandsecureaccessfor1.earnersandensurecontactwithfaci1.itatorsand.Yte押船脍辎陶舒舞品cep源假R端侑Ci1.itateandSecurityTechno1.ogy-SupportcdmeasuresIhatprovidersinformation1.eakage,networkSecurity1.Otherre1.iabi1.ityTechno1.ogy-supportedperformanceproviderssha1.1.naintainmonitoredtechno1.ogyopportunities10.2 1.earningmateria1.savai1.ab1.eviadistance1.earning10.2.1 Techno1.ogy-based1.earningmateria1.ssha1.1.:promote1.earnerparticipationandengagement;bese1.ectedafterconsideringthepossib1.ehea1.theffectson1.earners；10.2.2 1.earnerSupportensurethatanycopyrightedmateria1.stakeintoaccountapp1.icab1.eregu1.ations.TheD1.SPsha1.1.provide:-providingcommunicationandfeedbackthatarcaccessib1.eto1.earners,faci1.itatorsandthoseoptima1.useOfdistance1.earning；appropriatesupportintheconsiderationof1.earners*specia1.needs,i.e.disabi1.ities,impairmentorviatechno1.ogy.11 Personne1.11.1 Faci1.itatorsC1.ause11.10.1.4 andintegrityviatechnica1.distance1.earningpreventsha1.1.ensuretheirownsystemdamageanddatathreats.10.1.5 andstabi1.ity.Technica1.distanceIcarningandefficiencyshou1.dbetheirandforperformanceimprovementidentifiedandactedupon.Backwardscompatibi1.ityshou1.dheensuredasmuchaspossib1.e.10.2.1 1.earningmateria1.ssha1.1.meettherequirementsspecifiedinISO29993:2017,8.4and10.2.2. beinteractivewhenappropriate,easi1.ynavigatedandwe1.1.organized; inc1.uderemediationandse1.f-assessmentopportunities； hese1.ectedafterconsideringeachindividua1.'sspecia1.needs,e.g.disabi1.ities,impairmentorgiftednessTheD1.SPsha1.1. supportaccordingtoitssupportpo1.icieswhen1.earnersencounterissuerwhetherthesearetechnica1.administrativeor1.earning-re1.ated;meansfbriearningsupport; necessaryinformationandsupportto1.earners,faci1.itatorsandthoseproviding1.earnersupportfor feedbackto1.earnersindividua1.1.yoringroupsbasedonre1.evantdata;giftedness.Supportshou1.dbede1.iveredwithinareasonab1.etimeframewhetheritisprovidedbyahumanbeingorTheD1.SPsha1.1.adaptthe1.earningactivitiesaccordingtore1.evantdata.11.1.1Thefaci1.itatorssha1.1.meettherequirementsspecifiedinISO29993:2017,10.1.1,10.1.3and11.1.2TheD1.SPsha1.1.ensurethatfaci1.itators：understandtheneedsandcha1.1.engesfacedbydistance1.earnersandareequippedtoprovideappropriatesupport;-hibe(Uetftnef1.1.1.eoiwpijCencyenvftS1.rtWitfWribytheD1.SPappropriatetousingthetechno1.ogyavai1.ab1.ein11.21.earner-supportstaff11.2.1 1.earner-supportStafFsha1.1.meettherequirementsspecifiedinISO29993:2017,10.1.2.11.2.2 TheD1.SPsha1.1.ensurethat1.earner-supportstaff:understandtheneedsandcha1.1.engesfacedbydistance1.earnersandprovideappropriatesupport;hA躯1ncyenbytheD1.SPappropriatetousingthetechno1.ogyavai1.ab1.ein12 AssessmentOf1.earning12.1 AssessmentOf1.earningsha1.1.meetthegenera1.requirementsasdetai1.edinISO29993:2017,C1.ause12.ISO29992canbeconsu1.tedasappropriate.12.2 Whereapp1.icab1.e,techno1.ogy-basedtoo1.sshou1.dbeused:themonitoringof1.earningprogrammesjtheprocessandprogressof1.earnersthroughtechno1.ogy-supporteddistanceinSUmmatiVeorfo11nativeassessmentsadministereda1.ongthecourseOf1.earning.13 Monitoringandeva1.uationofthedistance1.earningservices13.1 Theeva1.uationofthedistance1.earningSerViCeSsha1.1.meettherequirementsdetai1.edinISO29993:2017,C1.ause13.13.2 Whereapp1.icab1.e,techno1.ogy-basedtoo1.sshou1.dbeused:一distdheemdttWHWf4V1.tMyofthcdistance1.earningservicethroughtechno1.ogy-supportedtoconducteva1.uations.14 PaymentPaymentforthedistance1.earningservicesha1.1.meettherequirementsdetai1.edinISO29993:2017,C1.ause14.Bib1.iography14SO川K02382-36:2019,Informationtechno1.ogyVocabu1.aryPart36:1.earning,educationand12f0也忖源?驮丛-Managementsystemsforeducationa1.organizations3H1.ISO/TR22411,Ergonomicsdataforuseintheapp1.icationofISO/IECGuide71:2014ffvidersearningServicesfornon-fbrma1.educationandtrainingBasicrequirementsfor15ISO29991,1.anguage-1.earningservicesRequirements6ISO29992,AssessmentofoutcomesOf1.earningservicesGuidance7ISO29995:2021,1.earningservicesVocabu1.aryi)2) Cance1.1.edandrep1.acedbyISO21001andISO29993.3) Underpreparation.Stageatthetimeofpub1.ication:ISO/FDIS29995:2021.ICS03.180Pricebasedon7pages