质量管理手册 5 QUALITY MANAGEMENT HANDBOOK_Responsibility of management.docx

QUAlJTYMANAGEMENTHANDBOOKResponsibilityofmanagementTableofcontents5.1 Obligationsofthemanagement5.2 Customerorientation34455577785.3 Qualitypolicy(declarationofprinciplefromthemanagementforqualitypolicy)5.4 Planning5.4.1 Qualitytargets5.4.2 Planningofthequalitymanagementsystem5.5 Responsibility,authorityandcommunications5.5.1 Responsibilityandauthority(organisationchart,networkofprocesses)5.5.2 Representativeofthetopmanagement5.5.3 Internalcommunications5.6 Managementevaluation5.7 Otherapplicableproceduralinstructions1425770792Responsibilityofmanagement5.1 ObligationsofthemanagementCCI-productsdistinguishthemselveswiththeirhighproductquality.Thisalsoappliesforanoutstandingservicewhichstartswiththeveryfirstcontactwiththecustomer,throughtoafter-salesservicesfollowingcommissioningofourproduct.CCI-qualitybeginswiththoroughandmethodicalestablishingofproductrequirements.Allendeavoursofthequalitymanagementsystemarethereforedesignedtoproducepremiumquality,reliableandsafeproducts.Qualityassuranceinthesalesandproductionphasesisaffordedtheutmostimportancebywayofqualityassessmentattheconclusionofeachrespectivephase.Cost-efficiencyofallqualityassurancemeasuresisstructuredaroundcustomerrequirementsandisassessedcontinuouslywithregardstocostsandvalue.ThefollowingqualityprinciplesapplyforCCI-employees:- Weareawareoftherequirementsofourcustomersandwewillrespectthempriorto,andfollowingcommissioningofourproduct.- Qualitycannotbe"testedinto"afinishedproduct.- EveryCCI-employeeisresponsibleforthequalityofhiswork,asregardstheirownrespectiveduties.- Wehelponeanother,andtothisendweensureaclear-cutorganisation.- Theseprinciplesareachievedwithsystematicandcomprehensivequalitymanagementinaccordancewithinternationalstate-of-the-arttechnology,inallproductlifephases,onallmanageriallevels,atallworkstationsandwithourpartners.5.2 CustomerorientationCustomerrequirementsandexpectationsaretobeascertainedandspecifiedintheformofdefineddemands,withtheobjectiveofsecuringthetrustofourcustomersinthedeliveredproductCustomerrequirementsandexpectationsareascertainedvia: Marketanalyses Customersurveys Individualascertainmentinthequery/offerphaseCorrespondingdefinitionscanbeobtainedinthesection,Customer-relatedprocesses*inQMH-chapter7andtheaffiliatedproceduralinstructions.Itistheresponsibilityoftheseniorstaff,viamonitoringandcontroloftherespectiveprocesses,thatthecustomerrequirementsandexpectationsareimplementedasdefinedproductdemands,andarefulfilledtotheutmostsatisfactionofourcustomers.5.3 QualitypolicySuccessofourproductswithinthemarketiscloselylinkedwithproductqualityandrelatesdirectlytoourendeavoursinfulfillingoutcustomerrequirementscompletely.Withthisobligation,topreserveandstrengthenthesuccessandreputationofourestablishment,thecompanymanagementdefinesitsqualitypolicywiththequalitymanagementhandbook.Ifourtruckmixersaretransportedasvehiclesonpublicroads,technicalsafetyoftheproductisguaranteedwhilsttakingallvalidroadtrafficguidelinesintoconsideration.Thisespeciallyincludestheguaranteeofcorrectimplementationofrightsandobligationsofthebearerofvehicleorvehiclesection(type)certifications.Thisincludesinparticular- Thetypecertificationinaccordancewithstate-of-the-arttechnology- Monitoringofthepropertiesbywayofinspections- Finalinspectionoftheproductswithregardtocomplianceofcertificationandlegalguidelines- Theguaranteeofrecallforproductswhichposeadangertoothertraffic- aswellastheappropriateregistrationdocumentation,operatingpermitcards,certificatesofconformityandpamphlets,aswellastheirdistributioninaccordancewiththeapplicablespecifications.Itthusobligatesallin-housedepartmentstoaddresstheirresponsibilitiesandtocompile,continuouslyexpandandmeticulouslyapplytheQAproceduralinstructions(implementationprovisions)necessaryfortherealisationofthispolicy,incollaborationwiththequalityassurancedepartment.Everyemployeehastheobligationandtherighttoinsistthatcircumstanceswhichimpairthemanufactureofproductswithflawlessqualityarerectified;whetherthatmaybe-withintheorganisation,-intechnicaldocumentation,- onthemachinesandequipment,- fortools,- forthetestequipmentandproceduresand- onthepackagingandmeansoftransport.Duetocontinuousassessmentoftheeffectivenessofactivitiesrelevanttoquality,organisationandmethodsofqualityassuranceareenhancedinaccordancewiththemostrecentfindingsandrequirements.WiththerealisationoftheguideelementswithinintheQM-handbookandtheQSAproceduralinstructions,thecompanymanagementcomplieswiththeirorganisationalandsupervisoryobligations,thusunderliningtheirparticularqualityawareness.TheCCIqualitypolicyiscreatedandauthorisedbythecompanymanagementandmadeavailabletotheemployeesinSharepoint.Furthermore,thequalitypolicyisputuponthe,blackboard*.5.4 Planning5.4.1 QualitytargetsTargetsforallfunctionsandlevelsofthecompanyarederivedfromthequalitypolicy.Thetargetsmustbequantifiable.Settingoftargetsandmonitoringattainmentoftargetsareintegraltomanagementevaluation.Whendefiningtargets,fulfilmentoftherequirementsforproducts,servicesandaffiliatedservicesmustalsobetakenintoconsideration.Tomonitortheprogressandtheattainmentoftargets,dataisregularlyascertainedandrelayedasanintegralpartofthemanagementreportforthecompanymanagement,orsubmittedforevaluation(seesection8).Analysisofthisdataisastartingpointforimprovementprocesses(seeQMH-chapter8).5.4.2 PlanningofthequalitymanagementsystemSuitablequalityplanningshoulddefineprocessesnecessaryforthefulfilmentofqualitytargets.Allrelevantprocessesareincludedwithinthenetworkofbusinessprocessesandaredefinedanddocumentedintheproceduralinstructions.Resourcestobeimplementedarealsodefinedintheplanning.Theplanningisthefoundationforcontinuousimprovement,andthedefinedprocessesmustthereforeundergocontinuousimprovement.Designatedpersonsresponsiblefortheprocessesareresponsibleforplanning,maintenanceandimprovementoftheprocesses.Personsresponsiblefortheprocessesmustensurewithrespectiveplanningandmonitoringthatintheeventoforganisationalchangesasmoothrunningoftheprocessesisguaranteedduringtherearrangement.5.5 Responsibility,authorityandcommunications5.5.1 ResponsibilityandauthorityToensureaneffectiveQM-system,tasks,responsibilitiesandauthorisationsmustbedeterminedintherespectivepositiondescriptions.Competenceintheexecutionofquality-relatedtasksisalsoregulatedthere.The"OrganisationplanCC,isauthorisedbythecompanymanagementandmadeavailableinSharepointbythepersonneldepartment:NetworkofprocessesManagementprocessManagementreviewQSA204-1-QualitygoalsQMH5 IEmployees&TrainingQSA2M-I-DiUanalysis?ContinuoustfnprovementQSA 208-1InternalauditsQSA27-INPUTSupportingProcessesTestmedium managementQSA 100MaintenanceQSA209-3Se<ectocandvaluation ofupp<er¾QSA 206-1Monitonngandmta$uremtntof Prod & Proc.QSA 208-2StaticmethodQMH8 24ProductpreservationQMH7 5.5IdenMiotionandUaceabilityQMH7.5.3CustomerpropertyQMH7 5.4Controlo(documents,data &. rec.QMH 4 25.5.2 Qualityrepresentativeforthetopmanagement(QB)ManagerMr.MiddermannhasdesignatedarepresentativefortheCCIqualitymanagementsystem.ThisensuresthattherequirementsstipulatedbyDINENISO9001arefulfilledandconstantlyobservedbyCCI.5.5.3 InternalcommunicationsFunctionalityoftheinternalcommunicationisafundamentalprerequisitefortheflawlessrunningofallprocesseswithinthecompany.Theflowofinformationisdefinedintheproceduralinstructions,andifnecessaryintheoperationalinstructions,inparticularthedocuments(input)andrecords(output)beingused.Functionalityoftheflowofinformationisrevisedduringinternalaudits.TheinternalflowofinformationservesthefollowingfacilitiesforCCI:KOORDObjective:CoordinationofongoingproductionordersParticipant:VK,workschedules,EK,WE5.6 ManagementevaluationTheadequacyandefficiencyofallelementsoftheQMsystem,aswellassuitabilityforfulfilmentoftherequirementsinaccordancewithISO9001:2008aremonitoredatregularintervalsbythemanagement.Thefollowingisevaluatedinrelationtoperformanceandpossibilitiesofimprovement: Resultsofaudits(seechapter8) Feedbackfromcustomers Processperformancesandproductconformity Validityofpreventativeandcorrectivemeasures ChangeswhichwillaffecttheQM-system DatafromthemanagementreportRequirementsforupdatingoftheQM-system,forqualitypolicyandforqualitytargetsareascertainedwithinthescopeofthemanagementevaluation.Theresultsofthemanagementevaluationalsoindicatethevalidityorrevisionofmeasuresregarding: ImprovingefficiencyoftheQM-systemandtheaffiliatedprocesses Productimprovementsinrelationtocustomerrequirements Demandforresourcesandaresummarisedinareportwithaplanofaction.ThecarryingoutofmanagementevaluationisdescribedinQSA204-1,Managementevaluation*5.7 OtherapplicableproceduralinstructionsQSA204-1Managementevaluation