兴原小区用户上网慢投诉报告.docx

兴原小区投诉报告2018年5月24一、投诉问题概述2018年5月24日接到银川用户反映在兴原小区近两天以来在六盘山电厂以及兴原小区使用手机通话断断续续问题。2018年5月24日11点与客户约定12点到客户位置进行现场测试处理。12时20分左右到客户位置，通过与用户户交流得知用户关注的主要问题为：L前段时间拨打电话时延长、通话断断续续，已有工作人员向用户解释说司法考试开启干扰器导致，现已恢复；2,用户套餐为108元“任我用”套餐，2018年5月23日用户收到短信提示30G流量使用完毕，收到短信之后看视频特别卡，刷新等待时间过长。投诉位置及占用小区如下图所示：二、现场测试情况2.1语音测试情况用户使用终端为华为CSFB终端，现场测试CSFB业务感知较好。现场CSFB拨测，业务正常：占用4G小区固原火电厂生活区-NLH-3小区，RSRP在-88dBm左右，SINR在10以上，呼叫接通时延约5s,接通后占用原州区华城国际AGI-3小区，电平为-66dBm,通话质量等级为0。用户位置占用小区如下图所示：Time12271163812271164812:27:116581227:11658122711698MessagesC:技layrYVpSConnectAPPPDCPRLCMAC38400117159762179EOSCeMNameSCNDistancefkm)1227:12.178TRRCConrcto11RcoftguraonComplteUL-DCeH1227:12.208Pag固原火电厂勺CRSSiNRCRSRSRQ1.lInfORRCStdteTMModeCRSRSRPTimeEventsQfci'»Bdra1227:11348Praci*S047.uei.mSysInfoW,itfSBR小区阳IS*.Cfi，RRCC0nnd0nRc0nfi9ura0n今TrdCtangAreaUPdAComp¼t个RRCConnecfionRecofl9raoComoleULjnfocmaOonTransierRMeasufementReport1227121«1227:11348Randomaccesssuccess12271135aRrrcshpsuccessons122711628TTAUMIg035s122711628RATG->LreseleclsuccessO521s1227:116381908S122711648measOfl7.2.47.91227.11648ERABsetuprequest122711658ERAesetupsuccess122711698PeflOdicMR98.98NameDUnceEARFCNPC!RSRPSl原火电厂生活区NLH<338400117.6CXlInfo现场测试CSFB呼叫接通时延约5s,属正常情况，如下图所示:Tm1224520581224560481224560481224560481224M058MssapsCMSetteeRequest，AuthenticsbonRequest。AuthenticMonResponse，CMSerVlcAcc<6HASMUHASMMNASMMHASMMINASCCHASCCMASCC71ui.l11Sydnfo122456058VConnectAc*no*l«dgeNASCCQt»£4r.TmEvnbUEJrvingCefl)V>ceCsMCONNRlMlftATL>GrdrdstartRRCTirrwrFired1224WOMCaflProceeding1224X058Progress122448938卢509822450992245le322461278TPIUmBegin)224M046«ATL->CredirectsuccessI224W053Calles½C*sh9d2420$1225:05128*Callhangup1225:05188ATPMmEM12:25:06.318RArG->LreseCtSUnUserabortedName原州区华城国际AG13DistanceEARFCNPClRSRPEIemeMChannelTypeGPRSEDGESupportSCeIIName1.ACC<IIDRACBccharfcnBSlCCCHRxLevCCHCMSTxPowerCRHCROPenaltyTinwTempOffsetRXL血inBSePAeMFRMSValueTCHFuI原州区华城国际AG1338214466932503-6633(14)28db(O)Odb(0)20$(O)Odb-981.flyerThr*putUL(kbAPPPOCPRLCMACTimeMessagesUEl.iSyslnTo1226152281226:15,8981226165081226:16.768122616778。MeasufementReporiGPaging,Paging。ExtendedSeciceRequest令UUnformabonTranker122616778RRcConnecflonReleaseULeDCCHPCCHPCCHEPSMMUL,OCCH1226:18.198tCMSweRequest122619138AuthtnticMonRequest1226:19.348tAuthenticatonResponse122619598.CM8tvictAcceptTWneEvents122614幽ATPItemBegin122615238PefiBSCURI¾JU¾zCaHaBemgt122616.778CSFBMOstart1226:16.778ERABnormalrelease122616778RRRCritas122616.778122616878RAFL->GredirectstartRRCTimerFired1226:195982022821838(SCallcne<MdRArL->GredirectsuccessCallsUbfcshed22(uyVuaiiajjp1727M9flXTPltemFndName固原火电厂生活区NLH3原州区热电厂小区内LH13固原华城国际东南角MH.固原银平蜜岭路口NLH23CONNRel2.824s4878SRSRC*NASMMNASMMNASMMNASMM38400384003840038544-1991.RRCConnectorAeteaseTpe:O.JXXHDrerton:DownHcCorrputefTnet11v:12:26:16.778UEmestnp:339700*3(ms)RAdOTednoiogy:LTE加仙松：383-117HDl-OCCH-MessaQeE-mettaoeVoiceCall8101DistanceEARFCNPaIlIrrfo1.ayerThr'putConnect38400117159762179RRCSlateTMModeCRSRSRPAPPPDCPRLCMACARfCNs:1617182022X252627JD31333S固原火电厂OCRSSWRCRSRSRQ0l.erKTvAaw->rrcComecborAefeasec.TrwWhIdecAer:38CrocdExteroonsfrci&rrcCocrecttorRdM<8rdeaseC&se:(1)other2tedOriefSfb台Ban如rgARFCN:15b*xnekaCor:(0)dcs1800gfoto*noARFOSSServingCdfInfbEARFCNPOEaSCeUNameSCUDlaafKwCm)通过查看CSFB回落频点发现有冗余频点，优化后保留7个。呼叫接通时延优化至4.3s,缩短约0.6s。如下图所示:Timt125095581256:10,07812561054$1256:10548Mssags。Masurf11ntRport，Paging。EneMeOimcRequestUUnfocmationTranster12:56:10608Name12:56116681256:12.458125612.4581256:12.918tCMSioeRequestAuthenttcaeonRequestAumermcaaonResponse，CMSE8AcceptDistanceEARFCNPCl1.ayerThr'putConnect-88MACDMVNASMMNASMMNASMMNASMM-18-19183a400354003&4003840035400APPPDCPRLCVanableenMaPOfMFOi5：0x8OEDAftFOM:16242S26282931UL.CCHPCCHEpSMMULjCCH117351293101291三"38400117RRCStMeTMMod«CRSRSRPCRSSINRCRSRSRQRSRPRSRC.7-88*i三wr仁QRRCCorrwctorRMtType:DlJXXHDreCt)on;DOWnHCComputerTWnestanp:12:56:10.6081.ETne4tap:35763899MKUdOTcn0io9y:LT三“3Rx:38钠-tl7fi(X-OCCH-MewdgeWmessageclBrcComecttorReteseic-TfrwMionldinttfUr:340E×teneomcl-rrcComectonRdease-r8rdeaseCAuse:(1)otherE)redrectedCmerbtfoGfStarinARFCN:15bandQndcator:(0)dcsl800ServingCeflInfoEARFCNPCIECISCeIlNameSCeNOistnce(km)TimeMessagesQ：W12:506.11812:5806.59812:5807658125807668，PaQinoSPaQinQQExtendedSefuceRequest2UUnfocmationTraniref7698RRCCOfinSq11RI30PCCHPCCHEPSIlMUL_DCCH125a08528fCMSvcRqusl12:58:0978AuthenttcaBonRequest1Z5SO9458tAUmentiCalk)SResponse12:5809.89CMSw>ceAccp<)0l_DCCH125809098NASMMHASMMHASMMHASMUHAS8TimeEventsI»QfcExtra12%03398M807668I258O7668PedOdkMRIZ5O7S8IERABnormalrog125807708125a0770812:5807748RRRCreleaseRAL->GredirectstartRRCTimerFUECoNNRei125809898I25810558¾812(M8ziiiIRATL>GredirectsuccessCsllsUbtshedConnecHdhaupName固原火电厂生活区NLK3因原华城国际东南角N52.110s14282$DistanceEARFCNPCl2.3数据测试情况1.lInlo1.ayerThr,put算APPPDCPRLCRRCStateTMMOdgCRSRSRPSCeNNameSCeUDistance(km)38400117159762179Connect8ServingCdlInfoEARFCN固原火电厂勺CRSSINRCRSRSRQ三!'QRRCComecttorReieaeeType:DlJXXHOrectton:DoRtAConvuterTfnestamp:12:38)7.696UETlnestarep:35880979GnS)RadoTechnology:LT三73Fa38400117QOl-OCai-Mejedoe-messaoeCl向cCwrtonR<Mwc-TraMcttonIderter：3-OibcafcrtBnwneB-cl2cCamecDorMease<<3reMt<M<:(1)Otter-redrectedCamerlnfoBgeranSUfOnQARFCN:ISbndotor:(0)dcslOO,<<-a-rfVanabJefttMxKXARKn5:CXeotDAftFCNs:16242526282931RSRPRSRC38400384002.3.1测试终端测试情况:测试终端占用20MHZ带宽TDD-LTE小区固原火电厂生活区-NLH-3,测试卡下行最大速率250MbPs,上行最大速率100Mbpso实际测试速率在40MbPS左右。如下图所示：TimeMessagesT,pe1232583111232:583511232:58.35112325,3711232:58.381UECapatMyEnquiryUECapaDtMyinrofmaftonGRRcconnecOonReconflgufabon令RRCCo11ecfionReco11ngufaonCfnp<ete-KjlI.-.ceptDLJXXULJxXDL_DC(UL,DC(土海划值里123258381IIACbvateDHauMEPS8earefCOnteiIReouestEPSSM11123258381JMeasurementRepOf!UL.DC(123258391伞AdhoteDftCaullEPSBearerConteJlAcceptEPSSM123258391弋AttachCOnOIeUEPSMM123258321UUnfbrmationTraslrULNCetQDtraTimeEvents123257.3011232:57.3111232:57.6311232:57.6311232:57,631123257641123257M1123257641123257Ml123258然1123258361ReadSysieninfoRrrcreleaseReadSySieninfoPraChMSgl(RA)PrachMs2(RAR)PfachMsg3(UEQ)PochIAS04RandomaccesssuccessRRRCSHupsuccessmasdgERABr”u”tSD5SiDIConneoonReque005f24.7.912325e”1PenodicMR17R7MMAfpsattAmAIirrAJUtA-80.981n?QfiName固原火电厂生活区NLH3原州区华电厂小区-NLH13固原华城国际东南角MH-固原华城国际东南角NLHDistanceEARFCNPCl38400384003840038400alQPeakthrouxrt:(9)Upto2SX××)octet/sMeanthrouput:(31)BesteffortMrOferroneoosSDUB:(I)Nodetect¢)MMrorder:(力WutorfM)Trffdm：(3)IhterKQvedmMawnumSOU9ze:(1500)octetsMaoenumbttrateforUPM:(254)8640½pMaawumbttratefordowb:(2S4)8M0IdosResidAaiatErrorRaS酗)：(7)lO.(XX)1SDUarBQMDlaO.lTraffichndnpobty:(1)priorityItVti1Trn%deUy:(I8)300rmGuvantecdXratefcrUpirA:(255)0kbpsGuaranteedKrtefardorM:(2S5)OkbpsSourceSCatBtKsDescnptDr:(0)UrfcnoMnMwumb<tQSfordownr(rtendd):(2S0)2MOSdAt*GurntMdbitrMfordv<MCOCLLCSenKeAccessPcwtIdenr-NeQObetedLLCSAPlEtementID:SOU.CSAPIvolue:(3)SAPZ3RidtoPrtorttY1000.-0nnttt)R«>oPriontyIevtJvbe:(2)Pnontytevd2(l-hiflheL4towttOndcatedbytheGuaranteedbitrateforLVM.RSRPRSfK*-7.0切5T8EARFcNPaEGsoilNamSOIIDstance<km)A>t*Af*Aie38400117159762179RRCStateTMModeCRSRSRP固原火电厂勺CRSslNRCRSRSRQConneclJF三ut.eSn>11rou12:33:07211IPagopcchI1233:07751，Paging1253:08.381，Pagg1253:08.581RMeasurementReportULeDCCH1233:11571Paomo12:3:12861，Pagino123313691QMeasurementReportULeDCCH123315421PaXg123316.051PaggTimeEventsl9tQfcErtra12803451Pf10cMR-80.$812803591Controlchannelmsg200AlwaysmUTF12303601S*vrl09nsuccess123303071ControlchannelmsgTYPI123303741Controlcharlm$g200Switchingto81123303751Controlchannelm$gPASV123303821Controlchannelm$g227tt<ngPasn123303831ControlchannelmsgSIZEA5O0M123303901Controlchannelmsg213524288000125303911ControlChMXlm$gRTR500M125304051ControlchannelmsgIMoPenlMBwA123304071123308581IPw100cMR卜79aTimeMessagesWMPMdMRDistenceEARFCNPQGPSmvalid三三三小区四层反I.CRName固原火电厂生活区NLH3原州区热电厂小区NLH13固原华城国际东南角NX-SI廊华城国际东南角NH38400384003840038400117351293291RSRPRSRC*-11:-19-19i2179UInfoRRCS<ateTMModeCRSRSRP»18.火电厂勺CRSSHRCRSRSRQPncrhTvCXavLayerThr*putUL(kb/s)0l(kt5)APP42757920PDCP5724412608RLC5945404669MAC6741407220PHYR7A4A7AA4Connect8落11.5232用户终端测试情况用户终端占用20MHZ带宽TDD-LTE小区固原火电厂生活区-NLH-3,用户卡下行最大速率384kbps,上行最大速率384kbps。实际测试速率在30OkbPS左右。如下图所示：Time13085680313:085680313:08:5681313:08:5682313:08:5684313:0856843MessagesQ弋SecunlyModeComplttt，UECaP制It)Wnqsytuecapadrt)info11113ttonSRRCCoMeeHocReconlIQUraCon弋RRCCoMeCnonReCOnnoUfaOOCo>lee1130856£531AdvalOegUaEPSBear"ConteJdRgucl130856853个AdrvateDefaultEPSBearerContextAccepI130856853tAfl>cCompleto13:08:56863+IJUMOElXwIYQngTime13085565313085568313085571313:085572313:08:5579313:08:5579313:085579313:0855793130855803130855803130856833130856833EventsRRRCrleseRadSystenInfoReadS)asteninfoReadSystninfoPrc:Msgl(RA)Prac:MSo2(RAR)PraCtVMSQ3(UEID)Prac:Ms94Random>ceesssuccessRRRCsetupsuccesswasCfgERABSmPrequH1«QfcExtraSiblSiWSiWConned0069s1.2.4.ERAB和1UOA固原火电厂生活区MH3通州K焦由小区H13固原华城国际东南角NLH固原华城国际东南角WLHTIvaUe:0QQualtyOfS4rvic-Nt90ttttedQoSBeEqID:431.ength:16octets1.engthofQuabtyofserMce:16Dehyda<s:(4)Detoydass«besteffort)RUMtydw:(3)Undn0Md9edCTP<ndUC:AdrwUtdgtdRIX,Pot<td<UUPrecedencedew：(2)NomelpriorityPeakthrou(put:(6)Upto32.000OCteSMeanthrouout:(31)BesteffortDehfryoferroneousSDUs:(I)NodetectSDK<ryordr:(2>WWioutd*vryorderg)YrMIkda»：(4)BdcfcyoundmMaWn¾mSOUsee:(500)OCtetSMawrumbitrateforupWc:1104)384lp5MamJnbitracefordonnk:(104)384kbpsBdErrorR4te(BS?):(7)l0.000iSOUerorro:(4)l0.001TraffichandbgPnOnty:PnontyIevd3Transferdday:(lB)3msGuaranteedbrtQteforKMaaSs)OgGuvantwdWrtforgCr:(255)03tSojceStaMcsOeecnptor:(0)unknownShjqIndbcabon:(0)MOpOnvsedfix9grxnQtrafficMawnumbitratefordonnrfc(etended):(0)UsetheVabeIndCatedbytheMaMBIUmbitratefordcmnnkr»octetGuarAntecdbitratefordovmBnk(extended):(O)USe5egJeMcatedbytheGuaranteedbitqxfordMnnknoctetMaxxabtfMforur(et<nded):(0)3ZVKCdkMdbytMaidmumbitQtefor“MGuerentwdbitQtefork<*(extended)：UsemvahetreatedbrtwCuaranteedbitrateforuc*rk.1.ILCSerMCeAsPontIdentifterNegOwedIICSAP38400384003840038400DifMceEARFCZ117159762179固原火电厂TMM(XkM11ce(km)RSRPSINRCRSRSRQAPPPOCPRLCMAC1.629Time138144231381495313816223130"168631381741313018803Messages，PjgIMPaging，PJglMPagingQM«a$urem«ntRepo<tPagirvgCIhP*PCCHPCCHPCCHPCCHUUDCCHPCCHJ130919423PacingPCCH130/20693Pagr>gPCCH13821343，PaglMPCCH13082003PagmgPCCH.TimtEventsi,«QExtra13801363C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