伊拉克四人吊厢旅游索道 规章制度.docx
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1、Rules and Regulations forOperation of Iraq Ropeway with 4-Seat Suspended Cages伊拉克四人吊厢旅游索道规章制度Rules for Civilized Service1. Standard for Service AttitudeLSet up tenet of tourists as king, safety first, courtesy, thoughtful and civilized service.2. Positively serve tourists, and try best to satisfy th
2、eir reasonable and normal requirements.3. Kindly talk to tourists, do not treat them rudely or differentially.4. Strictly observe standard service procedure, making tourists enjoy the same quality service all the time.5. Surely be responsible for tourists, provide quality service for tourists and pu
3、t enterprise goodwill at the upmost place.II. Standard for Working Discipline1. Take duty and post punctually, do not leave, do not be late, do not leave early without excuse, and do not be absent from work.2. Do not chat with each other, or do private things, or eat snacks, or do other things than
4、work during service time.3. Do not yell or sing; do not behave badly in customers service during service time.4. Cherish equipment and facilities in the scenic spot; do not operate or move or damage them at will.5. Hand over articles and money you pick up promptly to office, but do not pocket them p
5、rivately.6. Do not receive your private guests or telephone calls; do not come to work with your kids.7. Do not bring your private friends to the scenic spot without leaders approval.8. All the staff shall not drive any motor cars in the scenic area during working time.Fundamental Work for Ropeway S
6、tation Safety ManagementI. One Policy: Insist on ttSafety First, Prevention PrimaryIn case there is any conflict between operation and safety, safety shall take precedence.II. Two Basic Points: Leaders shall not direct and staff shall not operate by breaking rules and regulations.III. Three Links: E
7、lectro-mechanical repairmen shall insist Three Checks,(i.e., early check before operation, tour check during operation and late check after operation), and uThree No-Releases,(i.e., unclear accident causes are not released, indefinite accident responsibilities are not released, unprepared measures a
8、gainst accident recurrence are not released). By three levels of maintenance (i.e., routine maintenance, Level I maintenance and Level II maintenance), implement ttThree Good COnditiOns” (Equipment are managed, operated and repaired properly).IV. Four Skills: Operators shall try best to study profes
9、sional knowledge, and must reach tTour SkiHs,5 (i.e., operation, servicing, check and troubleshooting).V. 44Five Simultaneous Items”: Attach great importance to safety management, and practice safety work simultaneously in five aspects (i.e., plan, arrangement, check, summary and evaluation).VI. Six
10、 Insistences,1. Insist that starting and stopping of operation shall be signed by stationmaster.2. Insist that after electro-mechanical equipment are checked, serviced and maintained and while equipment are operating, corresponding persons shall “log in“ corresponding forms.3. During ropeway operati
11、on, staff shall be “on duty“ on all posts.4. After ropeway stops operation, maintenance persons shall check ropeway thoroughly and perform spot “maintenance”.5. Insist regular “check” and irregular check as per Procedure for Daily Check, Monthly Check and Annual Check.6. Insist flaw detection of wir
12、e rope, cage and rope clip once a year.Stationmaster Post Responsibility1. Carefully carry through national polices, laws, statutes and corporation-issued regulations.2. Under corporation leader5ship, be responsible for overall operation in his own station, organize and implement corporation resolut
13、ions, report work and provide advice to corporation management, fully operate overall work in his own department.3. Organize and decide operation and human resource management in his own unit generally.4. Preside to formulate development planning and operation policy, to prepare annual plan and annu
14、al summary.5. Convene operation meeting and technical safety meeting, listen to discussion, decide related major issues and master operation status and various changes in his own unit.6. Listen to comments and advice from staff, maintain legitimate rights and interests for staff, care and improve st
15、aff material and cultural lives, and improve staff quality.7. Approve and sign internal and external reports and documents.8. Be dutiful to corporation, and complete work and tasks arranged by corporation.Driver Post Responsibility1. Love work post, obey dispatch and observe work discipline.2. Stric
16、tly execute ropeway safety technical operation procedure, job procedure; closely cooperate with electrical and mechanical repairmen.3. Before electrical and mechanical equipment repair starts, start and slop communication signa must be sent to the other party. Ropeway shall not be started or stopped
17、 until feedback signal is received.4. Carefully observe electrical equipment in control room and closely check if indications on instruments are normal, and report abnormality instantly if any.5. Closely observe safely of tourists on get-down platform.6. Carefully fill-in check records, go through s
18、igning procedure. Do never start operation without stationmaster (vice stationmaster) signature.7. Maintain environmental sanitation and keep control room clean.8. Study hard professional technology, test three continuities (phone call, WaIky-Ullky and broadcast), three normalizations (manual, princ
19、ipal machine and auxiliary machine); report in time failure if any.Booking Clerk Responsibility1. Firmly set up idea of tourists first, hold kind attitude to passengers, provide warm service, answer patiently questions from passengers, and correctly use civilized words.2. Observe rules and regulatio
20、ns and strictly observe work and rest schedule.3. Stick to work post, do not leave off work post, and do not do anything unrelated to work.4. Be familiar with service, strictly manage ticket money, prohibit to trust others to sell tickets and manage ticket money , do no( provide invoice or mark up t
21、icket unlawfully at his/her own discretion or defalcate.5. No persons other than staff are allowed to enter booking office. Ticket shall not be sold to ones who do not meet conditions stipulated in Instructions to Tourists to avoid unexpected events.Electrician Responsibility1. Love work post and ob
22、serve work discipline.2. Strictly execute technical safety operation procedure, eradicate occurrence of all accidents.3. Carefully check electrical equipment, keep them in good condition and guarantee safe ropeway operation.4. Persons on-duty shall be loyal to posts, do not leave off, monitor electr
23、ical equipment operation conditions. In case safety is jeopardized, he/she shall have power to stop operation and then report.5. Be familiar with technical performances, structure, driving principle and failure causes of electrical equipment, and master treating methods.6. Carefully write check reco
24、rds and go through signing procedure.Station Clerk Responsibility1. Love work post, obey dispatch and observe work discipline.2. Wear neatly, wear service badge, treat tourists kindly, use civilized wording and stand up during service time.3. Do not turn over cage fence rudely to guarantee tourist s
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