质量管理手册 5 QUALITY MANAGEMENT HANDBOOK_Responsibility of management.docx

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1、QUAlJTYMANAGEMENTHANDBOOKResponsibilityofmanagementTableofcontents5.1 Obligationsofthemanagement5.2 Customerorientation34455577785.3 Qualitypolicy(declarationofprinciplefromthemanagementforqualitypolicy)5.4 Planning5.4.1 Qualitytargets5.4.2 Planningofthequalitymanagementsystem5.5 Responsibility,auth

2、orityandcommunications5.5.1 Responsibilityandauthority(organisationchart,networkofprocesses)5.5.2 Representativeofthetopmanagement5.5.3 Internalcommunications5.6 Managementevaluation5.7 Otherapplicableproceduralinstructions1425770792Responsibilityofmanagement5.1 ObligationsofthemanagementCCI-product

3、sdistinguishthemselveswiththeirhighproductquality.Thisalsoappliesforanoutstandingservicewhichstartswiththeveryfirstcontactwiththecustomer,throughtoafter-salesservicesfollowingcommissioningofourproduct.CCI-qualitybeginswiththoroughandmethodicalestablishingofproductrequirements.Allendeavoursofthequali

4、tymanagementsystemarethereforedesignedtoproducepremiumquality,reliableandsafeproducts.Qualityassuranceinthesalesandproductionphasesisaffordedtheutmostimportancebywayofqualityassessmentattheconclusionofeachrespectivephase.Cost-efficiencyofallqualityassurancemeasuresisstructuredaroundcustomerrequireme

5、ntsandisassessedcontinuouslywithregardstocostsandvalue.ThefollowingqualityprinciplesapplyforCCI-employees:- Weareawareoftherequirementsofourcustomersandwewillrespectthempriorto,andfollowingcommissioningofourproduct.- Qualitycannotbetestedintoafinishedproduct.- EveryCCI-employeeisresponsibleforthequa

6、lityofhiswork,asregardstheirownrespectiveduties.- Wehelponeanother,andtothisendweensureaclear-cutorganisation.- Theseprinciplesareachievedwithsystematicandcomprehensivequalitymanagementinaccordancewithinternationalstate-of-the-arttechnology,inallproductlifephases,onallmanageriallevels,atallworkstati

7、onsandwithourpartners.5.2 CustomerorientationCustomerrequirementsandexpectationsaretobeascertainedandspecifiedintheformofdefineddemands,withtheobjectiveofsecuringthetrustofourcustomersinthedeliveredproductCustomerrequirementsandexpectationsareascertainedvia: Marketanalyses Customersurveys Individual

8、ascertainmentinthequery/offerphaseCorrespondingdefinitionscanbeobtainedinthesection,Customer-relatedprocesses*inQMH-chapter7andtheaffiliatedproceduralinstructions.Itistheresponsibilityoftheseniorstaff,viamonitoringandcontroloftherespectiveprocesses,thatthecustomerrequirementsandexpectationsareimplem

9、entedasdefinedproductdemands,andarefulfilledtotheutmostsatisfactionofourcustomers.5.3 QualitypolicySuccessofourproductswithinthemarketiscloselylinkedwithproductqualityandrelatesdirectlytoourendeavoursinfulfillingoutcustomerrequirementscompletely.Withthisobligation,topreserveandstrengthenthesuccessan

10、dreputationofourestablishment,thecompanymanagementdefinesitsqualitypolicywiththequalitymanagementhandbook.Ifourtruckmixersaretransportedasvehiclesonpublicroads,technicalsafetyoftheproductisguaranteedwhilsttakingallvalidroadtrafficguidelinesintoconsideration.Thisespeciallyincludestheguaranteeofcorrec

11、timplementationofrightsandobligationsofthebearerofvehicleorvehiclesection(type)certifications.Thisincludesinparticular- Thetypecertificationinaccordancewithstate-of-the-arttechnology- Monitoringofthepropertiesbywayofinspections- Finalinspectionoftheproductswithregardtocomplianceofcertificationandleg

12、alguidelines- Theguaranteeofrecallforproductswhichposeadangertoothertraffic- aswellastheappropriateregistrationdocumentation,operatingpermitcards,certificatesofconformityandpamphlets,aswellastheirdistributioninaccordancewiththeapplicablespecifications.Itthusobligatesallin-housedepartmentstoaddressth

13、eirresponsibilitiesandtocompile,continuouslyexpandandmeticulouslyapplytheQAproceduralinstructions(implementationprovisions)necessaryfortherealisationofthispolicy,incollaborationwiththequalityassurancedepartment.Everyemployeehastheobligationandtherighttoinsistthatcircumstanceswhichimpairthemanufactur

14、eofproductswithflawlessqualityarerectified;whetherthatmaybe-withintheorganisation,-intechnicaldocumentation,- onthemachinesandequipment,- fortools,- forthetestequipmentandproceduresand- onthepackagingandmeansoftransport.Duetocontinuousassessmentoftheeffectivenessofactivitiesrelevanttoquality,organis

15、ationandmethodsofqualityassuranceareenhancedinaccordancewiththemostrecentfindingsandrequirements.WiththerealisationoftheguideelementswithinintheQM-handbookandtheQSAproceduralinstructions,thecompanymanagementcomplieswiththeirorganisationalandsupervisoryobligations,thusunderliningtheirparticularqualit

16、yawareness.TheCCIqualitypolicyiscreatedandauthorisedbythecompanymanagementandmadeavailabletotheemployeesinSharepoint.Furthermore,thequalitypolicyisputuponthe,blackboard*.5.4 Planning5.4.1 QualitytargetsTargetsforallfunctionsandlevelsofthecompanyarederivedfromthequalitypolicy.Thetargetsmustbequantifi

17、able.Settingoftargetsandmonitoringattainmentoftargetsareintegraltomanagementevaluation.Whendefiningtargets,fulfilmentoftherequirementsforproducts,servicesandaffiliatedservicesmustalsobetakenintoconsideration.Tomonitortheprogressandtheattainmentoftargets,dataisregularlyascertainedandrelayedasanintegr

18、alpartofthemanagementreportforthecompanymanagement,orsubmittedforevaluation(seesection8).Analysisofthisdataisastartingpointforimprovementprocesses(seeQMH-chapter8).5.4.2 PlanningofthequalitymanagementsystemSuitablequalityplanningshoulddefineprocessesnecessaryforthefulfilmentofqualitytargets.Allrelev

19、antprocessesareincludedwithinthenetworkofbusinessprocessesandaredefinedanddocumentedintheproceduralinstructions.Resourcestobeimplementedarealsodefinedintheplanning.Theplanningisthefoundationforcontinuousimprovement,andthedefinedprocessesmustthereforeundergocontinuousimprovement.Designatedpersonsresp

20、onsiblefortheprocessesareresponsibleforplanning,maintenanceandimprovementoftheprocesses.Personsresponsiblefortheprocessesmustensurewithrespectiveplanningandmonitoringthatintheeventoforganisationalchangesasmoothrunningoftheprocessesisguaranteedduringtherearrangement.5.5 Responsibility,authorityandcom

21、munications5.5.1 ResponsibilityandauthorityToensureaneffectiveQM-system,tasks,responsibilitiesandauthorisationsmustbedeterminedintherespectivepositiondescriptions.Competenceintheexecutionofquality-relatedtasksisalsoregulatedthere.TheOrganisationplanCC,isauthorisedbythecompanymanagementandmadeavailab

22、leinSharepointbythepersonneldepartment:NetworkofprocessesManagementprocessManagementreviewQSA204-1-QualitygoalsQMH5 IEmployees&TrainingQSA2M-I-DiUanalysis?ContinuoustfnprovementQSA 208-1InternalauditsQSA27-INPUTSupportingProcessesTestmedium managementQSA 100MaintenanceQSA209-3Seectocandvaluation ofu

23、pperQSA 206-1Monitonngandmta$uremtntof Prod & Proc.QSA 208-2StaticmethodQMH8 24ProductpreservationQMH7 5.5IdenMiotionandUaceabilityQMH7.5.3CustomerpropertyQMH7 5.4Controlo(documents,data &. rec.QMH 4 25.5.2 Qualityrepresentativeforthetopmanagement(QB)ManagerMr.Middermannhasdesignatedarepresentativef

24、ortheCCIqualitymanagementsystem.ThisensuresthattherequirementsstipulatedbyDINENISO9001arefulfilledandconstantlyobservedbyCCI.5.5.3 InternalcommunicationsFunctionalityoftheinternalcommunicationisafundamentalprerequisitefortheflawlessrunningofallprocesseswithinthecompany.Theflowofinformationisdefinedi

25、ntheproceduralinstructions,andifnecessaryintheoperationalinstructions,inparticularthedocuments(input)andrecords(output)beingused.Functionalityoftheflowofinformationisrevisedduringinternalaudits.TheinternalflowofinformationservesthefollowingfacilitiesforCCI:KOORDObjective:Coordinationofongoingproduct

26、ionordersParticipant:VK,workschedules,EK,WE5.6 ManagementevaluationTheadequacyandefficiencyofallelementsoftheQMsystem,aswellassuitabilityforfulfilmentoftherequirementsinaccordancewithISO9001:2008aremonitoredatregularintervalsbythemanagement.Thefollowingisevaluatedinrelationtoperformanceandpossibilit

27、iesofimprovement: Resultsofaudits(seechapter8) Feedbackfromcustomers Processperformancesandproductconformity Validityofpreventativeandcorrectivemeasures ChangeswhichwillaffecttheQM-system DatafromthemanagementreportRequirementsforupdatingoftheQM-system,forqualitypolicyandforqualitytargetsareascertai

28、nedwithinthescopeofthemanagementevaluation.Theresultsofthemanagementevaluationalsoindicatethevalidityorrevisionofmeasuresregarding: ImprovingefficiencyoftheQM-systemandtheaffiliatedprocesses Productimprovementsinrelationtocustomerrequirements Demandforresourcesandaresummarisedinareportwithaplanofaction.ThecarryingoutofmanagementevaluationisdescribedinQSA204-1,Managementevaluation*5.7 OtherapplicableproceduralinstructionsQSA204-1Managementevaluation